FAQs

FAQs - Rida's Jewellery

Orders & Shipping

  1. How can I place an order?
    You can place an order by browsing our collections, adding items to your cart, and proceeding to checkout. Follow the prompts to complete your purchase.

  2. What payment methods do you accept?
    We accept all major credit/debit cards, bank transfers, and cash on delivery (COD) for customers within Pakistan.

  3. Do you ship internationally?
    Yes, we offer international shipping. Shipping charges and delivery times may vary based on your location.

  4. How long does delivery take?

    • Pakistan: 3–7 business days.
    • International: 7–21 business days.

  5. How can I track my order?
    Once your order is dispatched, we will email you a tracking number and instructions to track your shipment.

Products & Customization

  1. Are your products made of real gold or silver?
    Yes, our products are crafted using authentic materials such as sterling silver, gold-plated designs, and precious stones.

  2. Can I customize a piece of jewelry?
    Absolutely! We offer customization services for most of our jewelry. Please contact us with your design requirements.

  3. Do you sell engagement rings or bridal sets?
    Yes, we specialize in engagement rings, bridal sets, and other occasion-specific jewelry.

  4. How can I determine the right size for rings?
    Refer to our detailed Size Guide or contact us for assistance.

Returns & Exchanges

  1. What is your return policy?
    We accept returns within 7 days of delivery for unused items in their original packaging. Custom orders and sale items are non-refundable.

  2. How can I initiate a return or exchange?
    Please email us at support@ridasjewelery.com with your order details and reason for return. We will guide you through the process.

  3. What if my jewelry is damaged during shipping?
    If you receive a damaged item, contact us immediately with photos, and we will resolve the issue.

Care & Maintenance

  1. How should I care for my jewelry?
    Store your jewelry in a dry place, avoid exposure to chemicals, and clean with a soft cloth regularly.

  2. Do you offer repair services?
    Yes, we provide repair services for items purchased from us. Charges may apply based on the nature of the repair.

Let me know if you'd like any changes or additions to better reflect Rida's Jewellery's unique offerings!